Terms of services

The prices and sale conditions are purely informative and can be modified in response to market fluctuations. However, placing the order by completing the purchase form implies compliance with the price offered and the general conditions of sale in force at this particular time. Once the order is formalized, the purchase will be understood as full right, with all the legal guarantees that cover the acquiring consumer, and from that moment the prices and conditions will be contractual, and can not be modified without the express agreement of both contractors.

Language of the transaction

The user can choose the language in which the purchase-sale contract with Alora between Spanish or English will be formalized, choosing it in the part of the website enabled to make said selection.

Order shipping

  • Delivery times will depend on the availability of each product and the transit time to the selected destination.
  • The orders are dispatched urgently in 24/48 hours and are usually delivered in 1-2 days in the peninsular area and in about 1 week in the islands. Although we can not guarantee these deadlines, we try to ensure that the transport company complies with them whenever possible.
  • An order will be considered delivered when the delivery receipt is signed by the customer. During the following 24 hours the client must verify the products received and expose Alora the objections that may exist. After these 24 hours, the delivery will be accepted and no claims will be accepted for defects or faults with the shipment.
  • In case of an incident, you can communicate it to us through our contact form, indicating the order number and the problem it presents. Once the incident has been received, we will contact you as soon as possible to offer you a solution.


All material sold in our online store benefits from the legal guarantee of compliance, the legal guarantee of hidden defects and the Alora guarantee. It applies Directive 1999/44 / EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale and guarantees of consumer goods.

The equipment has a 24-month warranty. To exercise it the buyer must contact Alora through the contact form on their website, indicating the order number, invoice number and clearly describing the problem. Alora will contact the buyer as soon as possible to offer the solution that best suits your case.

If a repair is required, the cost of shipping the item to the Alora stores is borne by the customer. However, if the legal guarantee of conformity is applicable to the returned item (s), all expenses derived from this return will be reimbursed to the customer.

The legal guarantees will not be applied or will be partially applied in the repair of the possible damages that are derived from a cause external to the device (for example, accident, blow, lightning, power problems ….), Or of a wrong maneuver by the part of the customer (for example a use or installation not in accordance with the manufacturer’s specifications, a detrimental use to the proper functioning of the appliance, a commercial or collective use, or a use of incompatible peripherals, accessories or consumables). In the same way it is not covered:

  • the replacement of consumables
  • the abnormal or non-conforming use of the products. For this, we advise you to read the instruction manual included in each of our products.
  • the breakdowns of the accessories (power cables …).
  • repairs of possible defects by technical services not recognized by Alora.
  • damage caused by any external cause  to the device (for example, accident, shock, lightning, current problems).


In compliance with the consumer protection law, the buyer will have a period of seven working days from receipt of the order to withdraw from the contract and return the items purchased without giving reasons.

The buyer must return the products without having been used, in perfect condition and in their original packaging.

You must assume delivery to the Alora’s stores, located in Seville, Aviación Street, 18 1st. To the attention of ‘Logistics’.

As soon as we receive the returned material we will proceed to its verification. If everything is correct, the return of the transaction amount minus 10% will be ordered as shipping costs. The installments will be made by the same means of payment that the buyer has used and will be done within a maximum period of 30 days for administrative procedures.

Refunds are not allowed for items to which any type of promotion or price reduction has been applied.

No se aceptan cambios de un artículo de la tienda por otro.

Cancellation of orders

Those cancellations of orders that involve a return to the customer and that are by bank transfer will have a maximum period of 30 days for administrative procedures.

Out of warranty services

If a repair or replacement service not covered by the warranty is required, the customer must pay for the round-trip delivery costs to the Alora technical service located in Madrid.

Alora will issue a budget for the service, and in case of not being accepted, the equipment will be returned in the state that it was necessary to arrive to diagnose the fault and thus be able to prepare said budget.

Legal Notice

In compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that:

ALORA SOLUCIONES S.L. (hereinafter, ALORA) is a company dedicated to the sale of radiocommunications equipment and related accessories, registered in the Mercantile Registry of Madrid, volume 25197, page 135, section 8 inscription 1 with sheet M453801, with NIF B85348902, and domiciled in the street Aviation 18 1º 41007 Sevilla. Currently the company responsible for the operation, management and operation of the website www.alora-soluciones.es. Other contact information that we put at your disposal: email: info@alora-soluciones.es; telephone: 955 040 040.

The products that the user can acquire through the web www.alora-soluciones.es are radio equipment and related accessories. All prices are prices excluding VAT. If there is a discount, it will be indicated in each of the products.

ALORA reserves the right to modify and without prior notice this Privacy Policy to keep it adapted to the current legislation on data protection. In such cases, it will announce on this website the changes introduced so that they can be known by the user.

Intellectual and industrial property

All the distinctive signs, trademarks, trade names, contents, structure, design and presentation form of the elements and any other information that appears on this website are the property of ALORA and are protected by industrial and intellectual property rights.

The user is prohibited from reproducing, transforming, distributing, publicly communicating and, in general, any other form of exploitation of the elements referred to in the previous section without the express authorization of ALORA.

The user will refrain from using means that may suppress, alter, evade or manipulate any protection devices or security systems that may be installed and that carry a risk or damage or disable the website and / or its contents.

ALORA is not responsible for the possible inappropriate use that third parties make of this web page, nor for the information that through it they transmit to third parties. The contents provided through this web page are purely informative, so the use of these can make the user and the possible consequences, damages or damages that may arise, are the sole responsibility of the user.

ALORA is excluded for damages of any nature caused to users by the use of links, directories and search tools, which allow users to access websites belonging to and / or managed by third parties as well as the presence of viruses or other malicious codes in the content that may cause any type of damage to the computer system, electronic documents or users files. ALORA reserves the right to exercise the legal actions it deems appropriate derived from any illicit uses by third parties of the contents of its website.

Use of cookies

Cookies are small data files or a set of characters that are stored on the hard disk or in the temporary memory of the user’s computer when they access the pages of certain websites. They are used so that the server accessed can know the preferences of the user when returning it to connect. Access to this website may involve the use of cookies, which will have the purpose of facilitating the process of online purchase of the products or services offered, and serve advertising or certain content or legal information of interest to the user. The cookies used can not read the cookie files created by other providers. The user has the possibility to configure his browser to be warned on the screen of the reception of cookies and to prevent the installation of cookies on his hard drive. To do this, the user must consult the instructions and manuals of your browser to expand this information. No cookie allows you to extract information from the user’s hard drive or access personal information. They simply associate the browser of a specific computer with an anonymous code. The only way for a user’s private information to be part of a cookie file is for the user to personally give that information to the server.

Data protection

The visit to this website does not imply that the user is obliged to provide any information about it. In the event that the user provides any information of a personal nature, the data collected on this website will be treated in a fair and lawful manner, subject at all times to the principles and rights set forth in Organic Law 15/1999, of 13 December, Protection of Personal Data (LOPD), and other development regulations.

In this case, we are obliged to inform you of a series of extremes concerning the personal data that ALORA collects through its website:

  1. a) Information to users

According to the Organic Law 15/1999 of December 13, Protection of Personal Data (LOPDP), we inform you that by filling in the forms, your personal data will be incorporated and will be treated in ALORA files.

The main purpose of this file is to maintain the contractual relationship with our customers, facilitate the processing of orders, the conduct of statistical studies, as well as the sending of advertising relating to products and services marketed by ALORA or for advertising, discounts and promotions of products and services from other entities.

On the occasion of the purchase your data can be communicated to the following recipients:

Banking entities for payment purchases by card.

To the Office of consumers and users in case of any claim.

In the cases legally established, as is the case of the Security Forces and Corps.

The purchase agreements will be archived in the ALORA file system, being available to the customer who can request it by contacting the customer service.

ALORA ensures the confidentiality of the data provided and guarantees that, in no case, will they be assigned for any other use without the prior and express consent of our users. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.

  1. b) Consent

By sending the contact forms we understand that the user gives his consent for the data to be processed according to the purposes foreseen in each of the forms. ALORA will not communicate the data to third parties except in the cases legally established or authorized by the interested party. ALORA communicates to the owners of the data their intention to send them commercial communications by electronic mail or by any other means of electronic communication equivalent. Likewise, the owners expressly acknowledge this intention and expressly consent to receive the aforementioned communications. The consent hereby provided by the Holder for communication of data to third parties is revocable at any time, without retroactive effects.

  1. c) Rights of the interested parties

The interested party can exercise their ARCO rights (access, rectification, cancellation and opposition) in relation to their personal data at any time by writing, accompanied by a copy of an official document that identifies them, addressed to ALORA, C / Aviación 18, 1º, 41007 , Seville.

  1. d) Quality of the data

The users must guarantee the veracity, accuracy, authenticity and validity of the personal data that has been collected as a result of the corresponding reservation.

  1. e) Protection of minors

We do not collect personal information from minors. It is the responsibility of the parent / legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor’s personal data.

Social Networks

Through our website you can access social networks as LinkenIn, Twitter and Youtube of open access to all users. These are websites where the user can register and follow us for free. In these social networks, users can learn about our activities, opinions, access photos and videos. Users of these social networks should be aware that this place is independent of the web www.alora-soluciones.es and is open, that is, it is visible to all its users, and the privacy policies to apply to these contents are those set by LinkenIn, Twitter and YouTube. ALORA does not own social networks.